Terms & Conditions

1. Acceptance of Terms

By booking and paying for any transportation service through SD Fantastic Ride, you confirm that you have read, understood, and agreed to these Terms & Conditions.

2. Booking Confirmation

A booking is confirmed only after:

Payment has been successfully processed.
You receive a booking confirmation by email or SMS.

Please review your confirmation details carefully and notify us immediately if any information is incorrect.

3. Pricing & Payment

All prices are displayed in the applicable currency.
Full payment may be required at the time of booking unless otherwise agreed.
Payments are securely processed through Stripe.
Additional charges may apply for extra stops, waiting time, tolls, parking fees, or special requests not included in the original booking.

4. Cancellation & Refund Policy

Large vehicles ( vans, sprinters, minibus and buses) this should be 72hrs cancellation and refund as well.
Cancellations made at least 24 hours before the scheduled pickup may be eligible for a full refund.
Cancellations made within 24 hours of pickup may be subject to cancellation charges.
No-shows are generally non-refundable.
Refunds, when approved, will be processed to the original payment method.

5. Flight Delays

For airport pickups:

Please provide accurate flight information when booking.
We monitor flight arrivals whenever possible.
Complimentary waiting time may be provided after your flight lands.
Extended delays may result in additional waiting charges.

6. Waiting Time

For non-airport pickups:

A reasonable complimentary waiting period may be provided.
Additional waiting time will be charged according to our current rates.

7. Passenger Responsibilities

Passengers agree to:

Provide accurate booking information.
Arrive at the pickup location on time.
Treat drivers and vehicles respectfully.
Follow all applicable safety regulations, including wearing seat belts.

Passengers are responsible for any damage caused to the vehicle due to negligence or misconduct.

8. Luggage

Passengers are responsible for ensuring their luggage fits within the selected vehicle’s capacity.

Oversized or excessive luggage may require booking a larger vehicle and may incur additional charges.

9. Child Safety Seats

If child seats are required, they must be requested during the booking process and may be subject to availability and additional charges.

10. Service Availability

While we strive to provide services as scheduled, delays may occur due to:

Traffic congestion
Weather conditions
Road closures
Vehicle breakdowns
Government restrictions
Other circumstances beyond our reasonable control

11. Limitation of Liability

SD Fantastic Ride is not liable for:

Missed flights due to insufficient travel time booked by the customer.
Delays caused by traffic, weather, road closures, accidents, or force majeure events.
Loss or damage of personal belongings left in the vehicle.

Passengers are encouraged to check the vehicle before leaving.

12. Lost Property

Lost items found in our vehicles will be kept for a reasonable period.

Customers are responsible for any shipping or delivery costs associated with returning lost property.

13. Privacy

We collect and process personal information only for booking, payment, customer support, and service delivery.

For more information, please refer to our Privacy Policy.

14. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Updated versions will be posted on this website with the revised effective date.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us through the contact information provided on our website.

Stripe Checkout Consent

When customers proceed to payment through Stripe Checkout, they will be required to accept these Terms & Conditions before completing the transaction if you enable Stripe’s Terms of Service consent feature and configure your Terms URL in your Stripe account.